Implementing a new business software can be quite challenging for many reasons. Companies have to create project teams, timeframes, design new processes, factor in new integrations, and ultimately get it running smoothly. But, you really haven't succeeded until you see a high adoption rate. And, as we highlight in our recent contributed piece in Entrepreneur, high adoption rate comes from good change management.
Include employees from the very beginning
The best way to ensure adoption of the solution is to have buy-in and input from the very beginning. Include end-users in defining the overall need as well as evaluating the best solutions.
Understand the perceived value to the end-user of implementing the solution
What are the costs and benefits of learning how to use a new tool? How can you tip the balance so that the benefits outweigh the costs?
Don't underestimate the power of marketing
A good internal promotional campaign can go a long way. Make sure extensive training is available. Consider using multiple platforms and avenues to share tips, tricks and training. Train super-users who can make it look easy and simple and act as first-line support.
Be present and accessible
Ensure you have key stakeholders and advocates spread throughout departments and geographies that can drive the adoption home. Host a launch event that gets everyone together talking about the impending change in a positive, fun environment.
To read more about these change management techniques, read the full article here.